cx99 Terms & Conditions — Please Read Before Using the Platform

1. Introduction and Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and cx99 ("we", "us", "the Platform") governing your access to and use of the cx99 online gaming platform available at https://cx99.bio and any associated subdomains, mobile interfaces, or services (collectively, the "Platform"). These Terms apply to all users, including registered players, guests browsing the site, and any person who interacts with cx99 in any capacity.

By accessing any part of the cx99 Platform, creating an account, making a deposit, placing a bet, or participating in any promotion, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree to these Terms, you must cease using the Platform immediately. cx99 reserves the right to amend these Terms at any time, and continued use of the Platform following any amendment constitutes acceptance of the revised Terms.

3. Eligibility and Account Registration

To register and use a cx99 account, you must meet all of the following eligibility requirements at the time of registration and throughout the period your account remains active:

• You must be at least 21 years of age. cx99 enforces age verification as part of its KYC process, and accounts found to be operated by individuals under 21 will be closed immediately with any balance subject to forfeiture.
• You must provide accurate, complete, and truthful registration information, including your legal name, date of birth, and a valid Bangladeshi mobile number. Providing false information is grounds for immediate account closure.
• Each individual may hold only one cx99 account. Opening duplicate accounts, whether under the same name, mobile number, device, or payment method, is strictly prohibited and will result in all associated accounts being permanently closed.
• You must not be accessing the Platform from a jurisdiction where online gambling is specifically and explicitly prohibited by applicable law. It is your sole responsibility to determine whether your use of cx99 is lawful in your jurisdiction.
• You must not be acting as an agent, affiliate, or representative of another person when registering or operating an account on cx99 unless explicitly authorised in writing by cx99 management.

cx99 reserves the right to request identity verification documents at any time, including government-issued photo identification and proof of address. Accounts that fail to complete KYC within the period specified by cx99 may have their withdrawal functionality suspended until verification is completed.

5. Deposits and Withdrawals

5.1 Deposits

cx99 accepts deposits through the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The minimum deposit amount is ৳500. All deposits must be made from a payment method registered in your own name; third-party deposits are not permitted. Deposits made from payment accounts that do not match the name on your cx99 account may be returned to source or held pending KYC verification.

• Deposits are credited to your cx99 account balance promptly upon successful confirmation from the payment provider. Processing times may vary depending on your chosen payment method and your mobile financial service provider's processing schedule.
• cx99 does not charge deposit fees. Any fees levied by your payment provider are outside cx99's control and are separate from the amount credited to your account.
• cx99 reserves the right to impose deposit limits on any account at any time, including in response to responsible gaming concerns, KYC requirements, or risk management decisions. Players may also set their own voluntary deposit limits from within their account settings.

5.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the corresponding deposit, subject to availability. cx99 does not charge withdrawal fees on processed transactions. The following conditions apply to all withdrawal requests:

• Your account must have completed KYC verification before withdrawal requests above a specified threshold can be processed. Accounts with incomplete KYC may have withdrawals held pending completion of identity verification.
• Funds subject to active wagering requirements associated with a bonus may not be withdrawn until those wagering requirements have been fully satisfied. Attempting to withdraw funds under an active wagering requirement will result in the bonus and associated winnings being voided.
• cx99 processes withdrawal requests for verified accounts within the same business day where possible, with a target processing time of 24 hours or less for bKash and Nagad transfers. Bank transfer withdrawals may take additional business days depending on the receiving institution.
• cx99 reserves the right to perform enhanced due diligence on withdrawal requests above certain amounts or where unusual transaction patterns are detected. Such reviews are conducted to protect player funds and comply with anti-money laundering standards. Enhanced due diligence reviews may extend the standard withdrawal processing time.

7. Betting and Gaming Rules

All bets and wagers placed on cx99 are subject to the specific rules published for each product category, including cricket betting, live casino games, slot games, and crash games. The following general rules apply across all game types available on the Platform:

• Once a bet has been confirmed by the Platform, it is binding and cannot be cancelled or modified by the player. cx99 reserves the right to void bets placed after an event has concluded or where manifest errors in odds or game parameters are identified.
• Minimum and maximum bet limits apply to each game and market. These limits are displayed within the game interface and are subject to change. cx99 reserves the right to impose individual bet limits on any player account without prior notice.
• In the event of a system error, network outage, or technical fault during a game session, cx99 will endeavour to restore the game to its state immediately prior to the error. Where this is not possible, the round in progress at the time of the fault may be voided and all stakes returned to the player's account.
• cx99 uses RNG (Random Number Generator) technology certified by independent testing laboratories for all slot games and virtual products. Live casino games are operated by third-party providers including Evolution Gaming and Ezugi under their own operating standards. cx99 does not control the outcome of live dealer games beyond the provider's certified platform.
• Cricket betting markets on cx99 are subject to the applicable event rules published for each match and tournament. In-play bets are accepted up to the point specified by the market suspension rules. cx99 reserves the right to suspend any market at any time without notice.

Winnings from confirmed, settled bets and game rounds are credited to your cx99 account balance promptly following settlement. Winnings are available for withdrawal subject to any applicable wagering requirements and KYC status. cx99 does not deduct platform fees from settled winnings.

9. Prohibited Conduct

The following conduct is strictly prohibited on cx99. Engaging in any of the following activities will result in account suspension or permanent closure, forfeiture of balances, and may result in legal action where applicable:

• Using automated software, bots, scripts, AI tools, or any other automated mechanism to place bets, play games, or interact with the Platform in a manner not consistent with genuine human play.
• Colluding with other players to manipulate game outcomes, share information during live games, or otherwise exploit the Platform in bad faith.
• Depositing funds derived from criminal activity, money laundering, or any other illegal source. cx99 complies with applicable anti-money laundering standards and will report suspicious financial activity to the relevant authorities.
• Registering more than one account, or registering a new account after a previous account has been closed for breach of these Terms or following a self-exclusion.
• Engaging in any form of harassment, abuse, or threatening behaviour directed at cx99 staff, customer support agents, or other players through any communication channel associated with the Platform.

cx99 employs fraud detection systems and conducts regular audits of account activity. Accounts identified as engaging in prohibited conduct will be subject to immediate action without prior warning, and cx99's determination in such matters is final.

11. Amendments to These Terms and Contact Information

cx99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, cx99 will notify registered players by posting a notice on the Platform or by sending an email to the address associated with your account. The revised Terms will take effect on the date specified in the notice. Your continued use of the Platform after the effective date of any revised Terms constitutes your acceptance of the revised Terms in full. If you do not agree with any revised Terms, you must stop using the Platform and close your account.

For questions, disputes, or concerns regarding these Terms & Conditions, or to contact cx99 for any account-related matter, please reach our support team via live chat available 24 hours a day from your account dashboard, or by email at [email protected]. cx99 support is available in English and aims to respond to all written enquiries within 24 hours.