Legal Information

cx99 Privacy Policy — How We Handle Your Data

Your privacy matters to us. This policy explains what personal information cx99 collects, how we use it, how we protect it, and the choices you have regarding your data.

Last updated: January 2026

1. Introduction

This Privacy Policy ("Policy") explains how cx99 ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects personal information provided by users ("you", "your", "Player") of the cx99 online gaming platform available at https://cx99.bio and any associated subdomains or mobile interfaces. This Policy applies to all users of the Platform, including registered players and visitors who browse without creating an account.

By accessing or using cx99, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described. If you do not agree with this Policy, please stop using the Platform immediately. We encourage you to review this Policy periodically, as it may be updated from time to time to reflect changes in our data practices or applicable law.

cx99 is a platform for adults aged 21 and above only. We do not knowingly collect personal information from individuals under the age of 21. If we discover that personal information has been submitted by a person under 21, that information will be deleted and the associated account will be closed.

2. Our Privacy Commitments at a Glance

The following summary highlights the core principles that guide how cx99 handles your personal information. Please read the full sections below for complete details.

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SSL Encryption

All data transmitted between your device and cx99 is protected by SSL encryption. Your personal and financial data travels securely.

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No Data Sales

cx99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances.

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Access Rights

You have the right to access the personal information cx99 holds about you and to request corrections where data is inaccurate or incomplete.

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Correction Rights

If any personal information held by cx99 is inaccurate, you may request a correction at any time by contacting support via live chat.

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Deletion Rights

Subject to legal and regulatory retention requirements, you may request deletion of your personal data. Requests are reviewed within 30 days.

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For any privacy question, data access request, or concern, contact cx99 support via live chat or at [email protected]. We respond within 24 hours.

3. Information We Collect

cx99 collects personal information in three main categories: information you provide directly when creating and using your account, information we collect automatically as you use the Platform, and information we receive from third-party payment and verification providers as part of our KYC and fraud prevention processes.

3.1 Information You Provide Directly

Registration information: your full legal name, date of birth, Bangladeshi mobile number, and any additional KYC details requested during account setup or verification, including government-issued photo identification and proof of address.
Account activity information: your login history, betting history, game session data, deposit and withdrawal transaction records, and any bonuses or promotions you have claimed.
Communications: messages you send to cx99 customer support via live chat or email, including the content of those communications and any supporting documents you attach.
Responsible gaming preferences: deposit limits, session reminders, cooling-off periods, or self-exclusion requests you submit through your account settings, which are recorded and actioned by cx99.

3.2 Information Collected Automatically

Device and technical data: your IP address, device type, operating system, browser type and version, screen resolution, and device identifiers. This information is collected to support session management, fraud detection, and platform performance optimisation.
Usage data: pages visited, time spent on the Platform, game categories accessed, links clicked, search queries entered, and navigation patterns. This data helps us understand how players use cx99 and supports improvements to the player experience.
Cookie data: session cookies, preference cookies, and analytics cookies placed on your device when you access cx99. Please see Section 9 of this Policy for full details on our use of cookies and how to manage your cookie preferences.

3.3 Information from Third Parties

Payment provider data: transaction confirmation data, mobile financial service account identifiers (such as bKash or Nagad wallet numbers), and payment status information received from our payment processing partners when you make a deposit or withdrawal.
Identity verification data: confirmation of identity verification outcomes from KYC service providers engaged by cx99. These providers verify the authenticity of documents submitted during account registration or as requested by cx99.
Fraud and risk data: signals received from fraud detection and anti-money laundering compliance tools that help cx99 identify unusual account activity or transaction patterns that may indicate fraud, money laundering, or other prohibited conduct.

cx99 collects only the personal information that is necessary for the purposes described in this Policy. We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data beyond what is strictly necessary for responsible gaming compliance (for example, recording a self-exclusion request).

4. How We Use Your Information

cx99 uses your personal information only for the following lawful purposes. We do not use your data for purposes beyond those listed here without first obtaining your consent or updating this Policy.

Account administration: to create, manage, and maintain your cx99 account, process your login sessions, verify your identity under our KYC obligations, and maintain the security and integrity of the Platform.
Service delivery: to process your deposits and withdrawals, credit your account with winnings, apply bonus entitlements, and provide access to the games and betting markets available on the Platform.
Regulatory compliance: to meet our obligations under applicable anti-money laundering requirements, to respond to lawful requests from regulatory or law enforcement authorities, and to maintain records required by applicable law.
Responsible gaming: to implement and administer the deposit limits, session reminders, cooling-off periods, and self-exclusion arrangements you have requested, and to monitor your account for signs of problem gambling consistent with our responsible gaming obligations.
Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, and other prohibited conduct, and to protect the financial and personal security of all cx99 players.
Platform improvement: to analyse usage patterns, diagnose technical issues, test new features, and improve the overall performance and player experience of the cx99 Platform. This analysis is conducted on aggregated or anonymised data where possible.

cx99 does not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for review (for example, a fraud detection system), a member of the cx99 team reviews the flag before any material action is taken against the account.

5. How We Share Your Information

cx99 does not sell, rent, or trade your personal information. We share personal information only in the following limited circumstances, and only to the minimum extent necessary for the relevant purpose:

5.1 Service Providers

cx99 engages third-party service providers to assist with certain operational functions, including payment processing (bKash, Nagad, Rocket, and banking partners), identity verification and KYC, fraud detection and anti-money laundering compliance, customer support infrastructure, and platform analytics. These providers are contractually required to process your personal information only in accordance with cx99's instructions and this Policy, and are not permitted to use your data for their own independent purposes.

5.2 Legal and Regulatory Disclosure

cx99 may disclose your personal information to government authorities, law enforcement bodies, financial intelligence units, or regulatory agencies where we are legally required to do so, where we receive a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of cx99, its players, or the public. cx99 will endeavour to notify you of any such disclosure where permitted by law.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of cx99's business, your personal information may be transferred to the acquiring entity as part of that transaction. In such circumstances, cx99 will take reasonable steps to ensure that any acquiring entity is bound by privacy obligations consistent with this Policy, and will notify affected players of the transfer where required by applicable law.

cx99 does not share your personal information with advertising networks, data brokers, or social media platforms for targeted advertising purposes. Any aggregated and fully anonymised data we share with analytics partners contains no information that could identify you as an individual.

6. Payment Data and Financial Information

cx99 takes the security of your financial information seriously. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a bank transfer, your payment credentials are processed directly by our payment service providers. cx99 does not store full mobile wallet credentials or full bank account numbers on our servers. We retain only the minimum transaction reference data required for reconciliation, dispute resolution, and regulatory compliance.

All payment transactions on the cx99 Platform are transmitted over SSL-encrypted connections. Our payment service provider relationships are governed by contracts that include data security requirements aligned with applicable payment industry standards. The following additional financial data protections apply on cx99:

Withdrawals are processed only to the same payment method and account used for the corresponding deposit, protecting against unauthorised diversion of player funds to third-party accounts.
Transaction history is visible to you in your account dashboard at any time, providing full transparency over your deposit and withdrawal activity on the Platform.
Any suspicious payment activity on your account, including deposits from payment sources that do not match the name on your cx99 account, will trigger a review by our compliance team before the funds are credited or a withdrawal is processed.

7. Cookies and Tracking Technologies

cx99 uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience on the Platform. Cookies are small text files stored on your device when you visit cx99. We use three categories of cookies:

Essential cookies: these are strictly necessary for the Platform to function. They maintain your login session, remember your language preference, and support security features. Essential cookies cannot be disabled without affecting the functionality of the Platform.
Analytics cookies: these help us understand how players navigate the Platform — which pages are visited most, how long sessions last, and which features are most used. This data is aggregated and used solely to improve the Platform. You may opt out of analytics cookies through your device's browser settings.
Preference cookies: these remember choices you make on the Platform, such as your preferred display settings or language, so that you do not need to reset them on each visit. Preference cookies can be cleared at any time through your browser settings without affecting your account.

cx99 does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. You may manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using the Platform.

8. Data Retention

cx99 retains your personal information for as long as your account is active and for such period thereafter as is required by applicable law or necessary for the purposes described in this Policy. The following general retention periods apply: account registration and KYC data is retained for a minimum of 5 years following account closure to meet anti-money laundering record-keeping requirements; transaction records are retained for a minimum of 5 years following the date of the transaction; responsible gaming records (including self-exclusion records) are retained for the duration of the exclusion period and for a minimum of 5 years thereafter; customer support communications are retained for 2 years from the date of the interaction.

When personal information is no longer required for any of the above purposes and no legal retention obligation applies, cx99 will securely delete or anonymise it. Anonymised data (data from which all identifying information has been removed) may be retained indefinitely for statistical and analytical purposes.

If you request deletion of your personal data, cx99 will review the request within 30 days. Where deletion is not possible due to a legal retention obligation, cx99 will inform you of the applicable retention period and restrict the use of your data to only those purposes required by law during that period.

9. Your Rights Regarding Your Personal Information

As a cx99 player, you have the following rights in relation to the personal information we hold about you. To exercise any of these rights, please contact cx99 support via live chat or by email at [email protected]. We will respond to all rights requests within 30 days of receipt.

Right of access: you have the right to request a copy of the personal information cx99 holds about you, the purposes for which it is used, and the categories of third parties to whom it has been disclosed.
Right of rectification: if any personal information held by cx99 about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor corrections (such as a misspelled name) can often be processed directly through account settings.
Right of erasure: subject to applicable legal retention obligations, you have the right to request deletion of your personal information. Where cx99 is required by law to retain certain data, we will inform you and restrict the use of that data to legally required purposes only.
Right to restrict processing: in certain circumstances (for example, where you contest the accuracy of data or where processing is unlawful but you prefer restriction over erasure), you may request that cx99 restrict the processing of your personal information.
Right to withdraw consent: where cx99 processes your personal information based on your consent (for example, optional marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights listed above, please contact cx99 support via live chat (available 24 hours a day from your account dashboard) or by email at [email protected]. We may ask you to verify your identity before processing a rights request in order to protect the security of your account.

10. Data Security

cx99 implements appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmissions between your device and the Platform, access controls that restrict employee access to personal data on a need-to-know basis, secure storage of personal data with encryption at rest, regular security audits and vulnerability assessments, and incident response procedures to address any data security breaches promptly.

While cx99 takes reasonable steps to protect your personal information, no transmission over the internet or electronic storage system is completely secure. You use the Platform and transmit personal information at your own risk. If you believe your account has been compromised, please contact cx99 support immediately via live chat.

11. Children's Privacy and Age Verification

cx99 is strictly an adult platform. Access to and use of cx99 is permitted only for individuals who are 21 years of age or older. We do not knowingly collect, use, or retain personal information from anyone under the age of 21. Age verification is a mandatory step in the account registration process. If cx99 discovers or has reason to believe that personal information has been submitted by a person under 21 years of age, we will take the following steps without delay: close the account, delete the personal information submitted by the underage individual, and return any deposited funds to the source payment method, net of any winnings generated in breach of the age restriction.

Parents and guardians who believe that their child may have accessed or registered on cx99 without permission should contact cx99 support immediately via live chat or at [email protected] so that we can take prompt action to close the account and delete the associated data.

12. Changes to This Policy and How to Contact Us

cx99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the Platform and, where reasonably practicable, by sending an email to the address associated with your account. The revised Policy will take effect on the date indicated in the notice. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically to stay informed of any updates.

For any privacy-related questions, data access or deletion requests, or concerns about how cx99 handles your personal information, please contact our support team via live chat (available 24 hours a day from your account dashboard) or by email at [email protected]. We are committed to responding to all privacy enquiries within 24 hours and to resolving substantive data rights requests within 30 days of receipt.

Your Data is Safe with cx99

Have questions about your account data, or ready to start playing? Our support team is here 24 hours a day. You can also browse our FAQ for quick answers.

21+ only. Please play responsibly within your means.