Responsible Gaming at cx99
cx99 believes gaming should always be enjoyable and within your control. Our responsible gaming tools are here to help every player in Bangladesh play safely and within their means.
1. Our Commitment to Responsible Gaming
At cx99, responsible gaming is not a checkbox — it is a core part of how we operate. We are committed to providing Bangladesh's players with a gaming environment that is fair, transparent, and genuinely safe. That means giving you real tools to manage how you play, not just words on a page.
Gambling on cx99 is strictly entertainment. It should never be treated as a source of income, a way to pay debts, or a solution to personal financial difficulties. Every session should have a pre-set budget and a time limit you are comfortable with. If at any point the game stops feeling fun, cx99 has the tools to help you step back — immediately and at no cost.
If you are struggling with problem gambling right now, please contact cx99 support via live chat immediately. Our team is available 24 hours a day, 7 days a week, and will respond without judgement.
2. Age Restriction — 21+ Only
cx99 is strictly an adult platform. Registering, depositing, and playing on cx99 is permitted only for individuals who are 21 years of age or older. This age threshold is mandatory and non-negotiable. All new accounts are subject to age verification as part of the registration process, and cx99 reserves the right to request additional proof of age documentation at any time.
Any account found to belong to a player under the age of 21 will be closed immediately. Any deposits held in that account will be returned to the source payment method. Winnings generated by an underage account will be forfeited. cx99 treats underage gambling as a serious matter and will take all reasonable steps to prevent it.
Parents and guardians: if you believe a minor in your household may have accessed cx99, please contact support via live chat immediately. We will act without delay.
3. Our Responsible Gaming Tools
cx99 provides a set of free, self-managed tools available directly from your account settings. You can activate, modify, or review these tools at any time. No approval is required to reduce your limits — restrictions take effect immediately when you tighten them, and increases go through a 24-hour review period to protect you.
Deposit Limits
Set daily, weekly, or monthly maximums on how much you can deposit. Limits take effect immediately when reduced.
Session Reminders
Receive an alert after playing for a set amount of time, so you always know how long you have been on the Platform.
Cooling-Off Period
Pause your account for 24 hours up to 6 weeks. During this time you cannot log in, deposit, or bet. Cannot be shortened once set.
Self-Exclusion
Permanently or indefinitely exclude yourself from cx99. Takes effect within 24 hours and cannot be reversed for a minimum of 6 months.
Activity History
Review your full deposit, withdrawal, and betting history from your account dashboard at any time to stay aware of your spending.
24/7 Support
Our support team is available around the clock via live chat to help with any responsible gaming request, no questions asked.
4. Deposit Limits — How They Work
Deposit limits are one of the most effective tools for managing your gaming budget. On cx99, you can set a maximum amount you are allowed to deposit over a daily (24-hour), weekly (7-day), or monthly (30-day) rolling period. The limit applies to all deposits made from your account, regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, or bank transfer.
- Reducing a deposit limit takes effect immediately — there is no delay between your request and the new limit being applied.
- Increasing a deposit limit is subject to a 24-hour cooling-off period before it becomes active. This gives you time to reconsider before a higher limit takes effect.
- You can set multiple limit types simultaneously — for example, a daily limit of ৳2,000 alongside a monthly limit of ৳20,000. The lower applicable limit will always be enforced first.
- If you reach your deposit limit before the period resets, you will not be able to make any further deposits until the limit period expires. This is by design — the limit is a hard cap, not a soft suggestion.
To set or modify your deposit limits, log in to your cx99 account and navigate to the Responsible Gaming section in your account settings. Changes take effect as described above.
5. Time-Out and Cooling-Off Periods
cx99 offers two types of temporary break from the Platform: a session time reminder that alerts you when you have been playing for a defined period, and a formal cooling-off period that locks your account for a set duration. Both tools are available free of charge from your account settings.
Session Time Reminders
You can configure cx99 to send you an on-screen notification after you have been logged in and active for a set number of minutes. Options include reminders at 30 minutes, 1 hour, 2 hours, and custom intervals. The reminder does not force you to stop — it is an awareness nudge so that you always know how long you have been playing. Many players in Bangladesh find this tool helpful during extended cricket betting sessions, live casino play, or slot gaming streaks.
Cooling-Off Period
A cooling-off period is a formal, temporary account suspension that you control. You can choose a duration of 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, 3 weeks, or 6 weeks. During an active cooling-off period, your account is fully suspended — you cannot log in, make any deposits, place any bets, or claim any bonuses. Your existing balance is preserved and will be available again when the period ends. Cooling-off periods cannot be shortened once activated. If you need a longer break, please consider self-exclusion instead.
Important: a cooling-off period is not the same as closing your account. It is a temporary measure. If you feel you need a permanent solution, self-exclusion is the appropriate option — see Section 6 below.
6. Self-Exclusion
Self-exclusion is the strongest responsible gaming tool available on cx99. When you self-exclude, you are formally requesting that cx99 prevent you from accessing the Platform for an extended period or permanently. Self-exclusion is designed for players who feel that their gambling has become, or risks becoming, a problem — and it is taken seriously by cx99.
Once a self-exclusion request is processed, the following applies without exception:
- Self-exclusion takes effect within 24 hours of the request being submitted and confirmed by cx99 support.
- Your account will be closed, and you will not be able to log in, make deposits, place bets, or receive any promotional communications from cx99 during the exclusion period.
- Any verified, unrestricted balance remaining in your account at the time of self-exclusion will be returned to you via your registered payment method within a reasonable timeframe, subject to KYC checks.
- Self-exclusion cannot be reversed for a minimum period of 6 months. After 6 months, you may contact support to request a reinstatement review. Reinstatement is not automatic and is subject to cx99's assessment.
To request self-exclusion, contact cx99 support via live chat and state clearly that you wish to self-exclude. Our team will guide you through the process. You may also initiate self-exclusion directly from your account settings under Responsible Gaming.
7. Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following are common warning signs that your gambling may have moved beyond entertainment into a harmful pattern. Be honest with yourself when reviewing this list.
- You spend more money on gambling than you originally planned to on a regular basis.
- You chase losses — you continue gambling in an attempt to win back money you have already lost.
- You gamble with money intended for essential expenses — rent, food, bills, or family needs.
- You feel anxious , restless, or irritable when you are not gambling, or when you try to cut back.
- You hide or lie about your gambling activity from family members or people close to you.
- You have borrowed money, sold possessions, or taken on debt in order to fund your gambling.
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use one of cx99's responsible gaming tools — or to contact support for a confidential conversation about your options.
You are not alone. Problem gambling is a recognised condition, and asking for help is a sign of strength — not weakness. cx99 support is available 24 hours a day via live chat, and everything you share with us is treated with complete confidentiality.
8. Keeping Gaming Fun — Tips for Healthy Play
The best gaming sessions are the ones where you stay in control from start to finish. Here are some practical habits that experienced cx99 players use to keep their gaming enjoyable and within budget:
- Set a fixed budget before you start each session and commit to it — treat it like the price of any other entertainment activity, such as going to a match or a meal out.
- Decide in advance how long you will play and use cx99's session reminder feature to keep yourself on track.
- Never gamble when you are feeling stressed, tired, upset, or under the influence of alcohol. Your decision-making is impaired in these states, and the results are rarely positive.
- Accept that losing is a normal part of gaming. cx99 games are designed for entertainment and carry a house edge. There is no guaranteed strategy to win, and chasing losses nearly always makes things worse.
- Take regular breaks during longer sessions. Stand up, step away from the screen, and return only when you feel refreshed and clear-headed.
These habits are simple but genuinely effective. Players who set boundaries before they start almost always have a better experience than those who play without any plan. cx99 is here to support you in building those boundaries whenever you need them.
9. Protecting Minors
cx99 takes the protection of minors extremely seriously. In addition to mandatory age verification at registration, cx99 encourages all adult players who share a device or household with younger family members to take active steps to prevent underage access to the Platform. Practical steps include: logging out completely after every session rather than staying signed in; using a unique, secure password that is not shared with or accessible to younger family members; enabling device-level parental controls or content filtering tools if your device supports them; and keeping your cx99 account credentials private at all times.
cx99 does not direct any marketing, promotional, or game-related content toward individuals under the age of 21. All promotional materials produced by cx99 are intended exclusively for adults, and we do not use imagery, language, or themes that are likely to appeal specifically to minors.
If you suspect that a person under 21 has registered or is using an account on cx99, please report it to our support team immediately via live chat. We investigate all such reports promptly.
10. How to Get Help — Contacting cx99 Support
If you feel that gambling is no longer fun, that it is affecting your finances, relationships, mental health, or daily life in Bangladesh — please reach out. cx99 support is available 24 hours a day, 7 days a week via live chat. When you contact us about a responsible gaming concern, you will be connected with a team member who is trained to listen without judgement and to help you access the right tools for your situation.
You can also email the cx99 responsible gaming team at [email protected]. Please include the subject line 'Responsible Gaming Request' so your message is routed to the right team immediately. We respond to all responsible gaming emails within 24 hours, and within 1 hour during Bangladesh Standard Time (BST, UTC+6) business hours.
Remember: using cx99's responsible gaming tools or contacting support for help will never result in your account being penalised, your data being shared, or any negative consequence for you as a player. These tools exist for your benefit, and using them is always the right decision.
Play Responsibly with cx99
Ready to play within your limits? Log in to access your responsible gaming tools, or visit our FAQ for quick answers about how our safety features work.
Login to cx99 View FAQ Explore cx99 Casino21+ only. Gambling can be addictive — please play responsibly within your means.